Refund Policy
Date of most recent update: [Date].
We appreciate your purchasing at Purple Cat! We value your patronage and are committed to ensuring your satisfaction with your purchase. Please review carefully our refund policy.
1. Refund Qualifications
We will grant refunds for the following causes:
- Damaged or Defective Items: If your order arrives damaged or with manufacturing defects, we will cheerfully issue a full refund or send a replacement item, whichever you prefer in 7 days .
- Incorrect Items: If you receive an incorrect item or size that does not match your order, we will either issue a refund or ship you the correct item(s).
2. Refund Procedure
To request a refund, please take the following steps:
- Contact our customer support team at hello@purplecat.in or through our Contact Us page. Include your order number, a concise description of the problem, and, if applicable, photographs.
- Our support staff will evaluate your refund request and notify you of its approval or denial.
- If your request is approved, you will receive return instructions . Please return all items in their original condition and packaging.
- We will execute your refund once we have received and inspected the returned item(s).
3. Non-Refundable Products
The following products are non-refundable:
- customized or personalized items, unless they are defective or damaged.
- Present cards.
4. Delayed or Absent Refunds
If you have not received your refund within the timeframe specified, please:
- Double-check your bank account.
- Contact your credit card issuer or payment processor, as processing timeframes may differ.
- If you’ve done everything in the preceding steps but still have not received your refund, please contact us at [support@yourwebsite.com].
5. Contact Specifics
If you have queries about our refund policy or require assistance with a refund request, please contact us at the following address:
- Email address: hello@purplecat.in
- Telephone: +91 7981949512
8. Modifications to This Policy
This refund policy is subject to modification at any time. Any modifications will be reflected on this page with the updated date. It is your responsibility to periodically verify for updates.
By making a purchase on “Purple Cat”, you agree to and accept these terms and conditions.
We appreciate you purchasing with us and the opportunity to serve you!
Purple Cat
purplecat.in
Phone : +91 7981949512
Email : hello@purplecat.in